Support Yourself in Style with a Technical Support Career

What Technical Support and Repair Degree Program Do I Need?

If you're considering a career in technical support and repair, you would be solving computer hardware and software problems, performing installations, running diagnostics, and possibly even writing training manuals for new computer hardware and software.
The most useful degree program is usually a four-year bachelor's degree, however some employers do hire with only a certification or an associate's degree, particularly if you also have relevant work experience.

Expand Your Career Opportunities with Online Education

While job prospects for technical support and repair specialists is expected to increase 13 percent through 2016 (about as fast as average for all occupations), according to the Bureau of Labor Statistics (BLS), you can prepare for a similar yet faster growing career with just a few extra classes. Network and computer systems administrator careers are predicted to grow by 27 percent during that same time period. The job duties are similar, but focus on local-area network (LAN), wide-area network (WAN), network systems, Internet, and intranet systems instead of on hardware and software.
For those who already have training in technical support and repair, or those already working in this field, taking a few additional classes from an online program can give you the necessary knowledge to advance to this more in-demand and sometimes more financially lucrative position.

What to Look for in an Online Degree Program

Certain classes can prove invaluable for both technical support and repair and for systems administrators. A bachelor's degree in computer science or information systems often gives you a competitive edge over other job applicants. But you may also need skills that aren't strictly computer related, including:

• Analytical thinking
• Good communication
• Problem-solving ability

Taking online courses throughout your career can also keep you on top of the latest technological advances, which can help lead to raises or promotions.
Sources:
Bureau of Labor Statistics, Computer Support Specialists and Systems Administrators
Columbus Technical College, Computer Support Specialist Degree
Milwaukee Area Technical College, IT Computer Support Specialist

Laura Horwitz has worked as a freelance writer and researcher for seven years in both London and the US, focusing frequently on education and career advice. She has also taught English and journalism. She currently lives in Los Angeles.